GMR led Delhi Airport shares the elite rank with Singapore’s Changi Airport by scoring 4.99 for ASQ (Airport Service Quality) in 2016 pertaining to above 40 million passengers per annum (MPPA) category/highest category from 4.66 in 2015 on 25-40 MPPA. The stellar ASQ ratings positioned IGIA over other International airports placing it only after South Korea’s Incheon airport.
It may be recalled that IGIA was World’s No.1 airport for two consecutive years (2014 and 2015) in 25-40 MPPA category. Thereby, for the first time ever, Delhi Airport stood together with Singapore’s Changi Airport holding World number 2 position.
Commenting on the achievement, Mr I Prabhakara Rao, CEO, DIAL, who along with IGIA stakeholders received the award on behalf of IGIA from Airports Council International (ACI) at a glittering ceremony held on October 17 in Mauritius, said, “This honour is indeed very special to us. It reinstates Delhi Airport as one of the world’s largest and best-in-class airports. As we look back, our 11 years journey has been extremely challenging yet gratifying for us. When we took over the IGIA operations, it was ranked as 101 globally. We started our journey with a vision to make IGIA a world class airport. Since beginning, our primary focus has been on enhancing the passenger experience. Together with our stakeholders we chased our dream with an untiring spirit. This achievement testifies our collective efforts. Today we are proud to achieve this feat and share the honour with Changi Airport.”
He further mentioned that Delhi Airport has also been instrumental in fueling the growth of tourism, trade & commerce in India. “As custodians of this proud national asset, we stand committed towards Nation Building. While we witness robust traffic growth, we look forward to strong collaboration and support of airport stakeholders including our passengers,” Mr Rao added.
The GMR Group led Delhi International Airport Ltd (DIAL) is a consortium; comprising GMR Group, Airports Authority of India and Fraport. The consortium has a mandate to finance, design, build, operate and maintain the Delhi Airport for 30 years with an option to extend it by another 30 years. DIAL completed the modernization of Delhi’s IGI Airport including the commissioning of Terminal 3 (T3)- India’s largest building post-independence in a record time of 37 months. DIAL lays strong emphasis on green sustainable technologies and has won numerous awards and recognitions for the environmental sustainability initiatives.